Having an issue with the Bredtech business model. We provide unlimited support. But….
The support issues we're getting are all in 1 of 2 categories: (1) What is copy & paste? …or (2) Hardware issues with old hardware.
Not sure how to deal with these issues…
Tell them in advance: Basic computer training costs extra? Old hardware (6-12 yrs old) is not guaranteed to work?
How should I deal with this?